Returns & Exchanges

We want you to shop with confidence. If for any reason you’re not fully satisfied with your order, Sonyxo offers a 30-day return policy. Our process is simple, transparent, and designed to make your experience worry-free.

Eligibility for Returns

Products must be unused, unopened, and in their original packaging

Opened or used items cannot be returned due to safety and hygiene reasons

Proof of purchase (order confirmation email or receipt) is required

How to Start a Return

  1. Contact our support team at support@sonyxo.com with your order number.
  2. Our team will provide the return instructions and return address.
  3. Pack the product securely in its original condition and ship it back.
  4. Once received and inspected, we’ll confirm your refund or exchange.