Frequently Asked Questions
Shipment
How much are the shipping costs?
Austria: 4.90 euros
Germany: 6.90 euros
EU shipping: 9.90 euros
International shipping: 32 euros
How long does delivery take?
Orders are processed within 1-3 working days.
Delivery within the EU usually takes 3-5 working days.
International deliveries typically take 7–12 working days.
Delivery times may vary depending on customs clearance and local shipping providers.
Shipment tracking
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can use this link to track the status of your delivery at any time.
Returns
What is your return policy?
Sonyxo offers a 30-day return policy. Items must be unopened, unused, and in their original packaging. See our Returns Policy page for more information.
Product safety
Are your products safe?
Yes. All Sonyxo products come from trusted suppliers and are manufactured according to strict quality standards.
Orders
Can I change or cancel my order?
Changes or cancellations are possible as long as the order has not yet been processed. Please contact support@sonyxo.com as soon as possible. Once the order has been shipped, changes or cancellations are no longer possible.
Payments
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as other secure payment methods which are displayed at checkout.
Promotions & Offers
Do you offer discounts?
Yes, Sonyxo regularly offers promotions and limited-time deals. Subscribe to our newsletter or follow us on social media to stay up to date.
Get in touch with us!
Do you have any questions about your order or a general inquiry?
